[Askalibrarianqa] Ready to Vote

Fri Apr 27 10:52:32 EDT 2007

Hi everyone,

I am submitting my votes for exemplary chats for March.  They are:

Teaching  Lora from Niceville PL

Detailed   Andrea C  Lee County

Brief    Paula Schrader Okaloosa Walton

Have a great weekend,

Laurie

________________________________

From: askalibrarianqa-bounces at lists.tblc.org
[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Pat Barbier
Sent: Thursday, April 26, 2007 8:21 AM
To: Cindy Dorfeld Bruckman; askalibrarianqa at lists.tblc.org
Subject: Re: [Askalibrarianqa] Ready to Vote

Not a problem, Cindy. We'll go with April 30 to get our votes in.  

I think what you are getting at about librarians telling patrons to
"Google" something is a training issue. I would refer those chats to
Diana or Jennifer as you did. They understand best how to keep us all on
track.

 One of my issues has been the short answer, "You need to contact your
own library," without an exploration of the patrons's web site to help
get an answer or at least, "Would you like me to get you the telephone
number?" Although we have tried to let patrons know up front that we can
not answer questions about their local accounts, they don't always read
the disclaimer. I have been able to help patrons place a hold or at
least get to where they can do that or other minor operations. If there
is a question that is from Tampa Hillsborough, which is in our region, I
call their Ref desk.

In fact, in the future, the service might consider some sort of free or
low cost Internet telephone system (like Skype) to use between libraries
within the state to help us. Once, I had a patron from Miami Dade who I
was giving the telephone number of the library when the patron explained
she was hearing impaired. I ended up calling Miami Dade on my cell phone
to get the information for the patron!

One thing that Diana has said that really strikes home with me. "We
should treat our patrons as if they came to our in-library Reference
Desk." To me that sets a high standard of reference.

I know how busy Diana and Jennifer both are, but all of us who staff
Chat Reference could use ongoing training like the workshop you are
attending on Google. I know I learned a lot from Diana's workshop.
Tutorials could be helpful also on the basic sign in for Community
College students and other common issues.  

Pat 

________________________________

From: Cindy Dorfeld Bruckman [mailto:cdorfeld at exchange.acld.lib.fl.us]
Sent: Wed 4/25/2007 7:32 PM
To: Pat Barbier; askalibrarianqa at lists.tblc.org
Subject: RE: [Askalibrarianqa] Ready to Vote

Again I am going to have to beg for some more time, but Monday April 30
is fine.  I worked this weekend so I have a short day tomorrow and will
be off all day Friday.  

I do have an avatar up already, but I haven't had a chance to work on a
bio.  I don't mind posting a real photo to the workgroups and
librarians, but I'm not sure I want it out there for the whole
population to see.  

The "Google" topic is a very interesting one.  I use it myself.  It
definitely has its place.  In fact, I am going to another NEFLIN
workshop next week called "To Google or Not to Google."  My issue was
not with librarians who use it, rather with librarians who only use it
and don't really even help the patron.  They tell the patron to "just
Google it."  If the patron had those skills already, they would not be
asking for our help.  I have already referred my more recent concerns to
Diana.

BTW, I want to thank you again Pat for keeping us in order.  I really do
appreciate you and the reminders.  It's so helpful because I'm sure we
all get caught up in all our other duties, and I just wanted you (and
Joyce) to know you are doing a wonderful job as chairpeople.

Cin D. B.

                 __

      .,-;-;-,. /'_\

    _/_/_/_|_\_\) /

  '-<_><_><_><_>=/\

    `/_/====/_/-'\_\

     ""     ""    ""

<-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><

Cindy Dorfeld Bruckman            Alachua County Library District

Librarian I, Adult Services         401 East University Ave.

                                                        Gainesville, FL
32601

"It isn't so bad that it couldn't         (352) 334-3934

be worse!"                                       http://www.aclib.us/
<http://www.aclib.us/> 

                       cdorfeldbruckman at aclib.us  

________________________________

From: askalibrarianqa-bounces at lists.tblc.org
[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Pat Barbier
Sent: Wednesday, April 25, 2007 9:56 AM
To: askalibrarianqa at lists.tblc.org
Subject: [Askalibrarianqa] Ready to Vote

Hi Everyone,

    I think we are ready to vote now on our Exemplary Chats. Let's try
and have votes in by Friday, April 27. If that is too difficult, we'll
shoot for Monday April 30 late in the day.

    I have not had time to work on my biography, but I hope some of you
have started. For me, I think, I would prefer a photo and not an avatar.
I have a photo of myself on my Angel courses.  My hope is that I look
non-threatening so the students feel comfortable calling or emailing me!
Avatars are fine, but I really am not that clever to think of one. I
only want my photo on the page for the QA Workgroup and not in the Chat
box. Let's trade biographies among ourselves when they are done. We did
this earlier and it was very helpful to know what areas of interest each
QA member had.

   I'm sorry to rattle on about the "Google" issue, but perhaps in
training, it could be emphasized that students who are using Google or
any patrons can be shown how to narrow into .edu websites for research
material or .gov websites when looking for statistical material. Diana
did an excellent workshop here at SPC on how to maximize results using
Google. 

   Our LIS2004 class Introduction to Internet Research concentrates a
lot on teaching students to "mine the Internet" for credible sources.
It really is an art.

   Again, for chats where you think the librarian needs guidance, please
contact Diana or Jennifer.

Pat

Pat Barbier

Reference Librarian

M.M. Bennett Library

St. Petersburg College

727-791-2603

barbier.pat at spcollege.edu

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