[Askalibrarianqa] Out of the loop

[Diana Sachs-Silveira]

Hi All,
 
Just wanted to say - all of you make great points. I think a debate is
good for us every now and then! 
 
Re-reading Amy's transcript with these thoughts, I think I judged Amy a
little harshly at first.  I have been struggling with the issue of how
far should/can librarians go to answer 'local' questions for users a lot
this week and I think it might of colored my statement.  I also think I
will have coffee before emails again :)     Its just painful to watch a
session end so negatively.
 
These are really hard issues and our policies have always been somewhat
vague.   Looking for local homework help is definitely a good idea.
Jennifer and myself are looking at ways to clarify these policies
currently and your thoughts are extremely helpful to us.
 
Diana 

________________________________

From: askalibrarianqa-bounces at lists.tblc.org
[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Joyce Ward
Sent: Thursday, November 01, 2007 1:32 PM
To: Pat Barbier; askalibrarianqa at lists.tblc.org
Subject: Re: [Askalibrarianqa] Out of the loop



Hi Everyone,

 

Pat is having difficulty accessing our group emails, but I have emailed
her to catch her up.  I agree with Pat and Nicole on this matter.
First, Amy's chat did have some incorrect information about helping
out-of-state patrons and usually Diana and Jennifer handle these
problems with a simple referral to them.  They have helped me with this
matter.

 

Secondly, I agree with Nicole regarding Amy.  I believe that Amy was
trying to deal with a rude and not too articulate patron.  She asked if
it was a homework question and was probably going to see if the patron's
local library had Tutor.com or some other homework help.  Probably, not
a bad idea and maybe more useful than a math Web site for this type of
question.

 

Finally, homework questions are a problem.  I have seen people answer
these questions one after another with no referral.  Perhaps we need
some policies and some responses for patrons so that we are all on the
same page on this matter.  I am sure that Diana and Jennifer can help us
on this matter.

 

I do appreciate Cindy's concerns and hope we can benefit from this
discussion.

 

Joyce Ward

Head of Reference and Winter Park History

Winter Park Public Library

460 E. New England Avenue

Winter Park, Florida 32792

407-62f3-3300

Fax:  407-623-3489

jward at wppl.org

________________________________

From: askalibrarianqa-bounces at lists.tblc.org
[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Pat Barbier
Sent: Thursday, November 01, 2007 12:37 PM
To: askalibrarianqa at lists.tblc.org
Subject: [Askalibrarianqa] Out of the loop

 

Hi Everyone,

   I hope this email gets through. I have not been receiving the emails
from the listserv and I was puzzled why no one had sent their bios.

 

   I did send criteria to all our new members. Please let me know if you
received that email directly to my email at work
barbier.pat at spcollege.edu

 

   However, I would remind Cindy, that we had agreed that "problematic"
chats would be sent to Diana Sachs or Jennifer Sullivan.  

 

Pat

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