[Askalibrarianqa] Deadline, etc.

Mon Aug 3 11:11:20 EDT 2009

Hi Pat,

Glad you are back to rescue us.  I like your idea.  A hiatus of three
years seems reasonable to me and satisfies my trepidation for repeat
winners.  I also like the three times in any category because 5 seems a
little steep given the great competition that has emerged.

Pat, we have not decided on what the recognition would be for HOF'ers.
I thought perhaps Diana would come up with a special recognition for
them.

Joyce Ward

Head of Reference and Winter Park History

Winter Park Public Library

460 E. New England Avenue

Winter Park, Florida 32792

407-623-3300 x102

Fax 407-623-3497

jward at wppl.org

________________________________

From: Pat Barbier [mailto:Barbier.Pat at spcollege.edu] 
Sent: Monday, August 03, 2009 11:04 AM
To: Joyce Ward; Diana Sachs-Silveira; Pamela Herring;
askalibrarianqa at lists.tblc.org
Subject: RE: [Askalibrarianqa] Deadline, etc.

Hi Everyone,

  I've been following the discussion about the Hall of Fame and mulling
it over. I'm thinking that perhaps a win of three times in any category
could get the librarian induction into the Hall of Fame, but then the
librarian would not be able (eligible) to compete again in any category
for 3 years. That way librarians would again become eligible for
recognition fairly quickly.

  Although I have sympathy for the librarians who are newer to Chat
Reference, they have the opportunity to learn and gain more experience
in digital reference quickly. And, some do  take to it very quickly
because of their other online backgrounds. 

  Our purpose it seems to me is to spotlight great rapport and reference
techniques with the patrons. If experienced librarians are shining, I
think they should be rewarded. 

  We have a limitation of "one win in one category," which gives other
librarians a chance.

  Also, I may have missed it, but what form of recognition were thinking
of for the HOF group?  In the past I think we did a little biographical,
with photo of those who were okay with it, spotlight on the librarians
who won. A short interview with the librarians and their suggestions for
good chat techniques might be good.

  What do you think about the 3 year limit of eligibility?

  I think I'm still missing some votes for May 09 Exemplary Chats so if
you have not voted, please do so. I know I sent the Readings Schedule
for June, but if you need it please let me know. 

Pat

________________________________

From: askalibrarianqa-bounces at lists.tblc.org
[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Joyce Ward
Sent: Wednesday, July 29, 2009 11:15 AM
To: Diana Sachs-Silveira; Pamela Herring; askalibrarianqa at lists.tblc.org
Subject: Re: [Askalibrarianqa] Deadline, etc.

Diana,

I really am not sure how many wins should constitute induction in the
Hall of Fame.  If Hall of Famers will continue to compete then perhaps
initial induction should be more stringent.  Courtney suggested the
following:

"The Hall of Fame idea sounds great.  I would like to see the minimum of
wins raised from 3 to 5 however.  3 just seems kind of low to me.  (Or
if 3 is the number everyone wants to stick with-- maybe have it that if
someone eventually wins in EVERY category, they are inducted. I think
this shows their versatility and overall expertise as a chatter.)"

Some points to consider when making a decision:

1.  When Pat and I conducted a survey of AAL librarians in 2008, we
found that over 63 per cent had three or more years of experience.
Competition has become more difficult.  I find myself really
deliberating when picking final winners.  Competing chats are so close
in technical excellence that it is now harder to choose. At least for me
who has been doing this from the beginning.  Would we be inclined to
vote for the new kid on the block in these circumstances?

2.  If point one poses a question, then it may be difficult to win 5
chats or 3 in every category due to the ever increasing experience and
competence of your competitors.  The AAL interns who do so well have
only a small time frame to compete, i.e. Louis Rosen with 2 wins, I
believe, is no longer an intern and cannot be in the Hall of Fame not
because of lack of expertise but because of the time element.

3.  I still am wondering, though, about the fact that if 3 chats is
chosen as the benchmark for induction in the Hall of Fame and someone
wins, would they not be likely to win again if they are that good?

If you made it to the end, thanks.:-)

Joyce Ward

Head of Reference and Winter Park History

Winter Park Public Library

460 E. New England Avenue

Winter Park, Florida 32792

407-623-3300

Fax:  407-623-3489

jward at wppl.org

-----Original Message-----
From: Diana Sachs-Silveira [mailto:SachsD at tblc.org] 
Sent: Wednesday, July 29, 2009 9:05 AM
To: Joyce Ward; Pamela Herring; askalibrarianqa at lists.tblc.org
Subject: RE: [Askalibrarianqa] Deadline, etc.

Hi All,

Sorry for the delay in replying.  

If I am understanding, everyone is in agreement that we should have a

Hall of Fame.   

The question is what happens once they make the Hall of Fame?   I

believe we are now in agreement they can continue to win.   

My remaining questions are - how many wins should qualify someone? 3,5?

Does it matter what categories they win in (do they need to win one of

each or does this not matter)?  

Right now, Susan Livingston has one 3 and several others have won 2.

So, if we decide on 3 - Susan would be automatically in the HofF.  If we

decide a higher number, it will be some time before the first inductee

happens... 

Let me know what you think

Diana

-----Original Message-----

From: askalibrarianqa-bounces at lists.tblc.org

[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Joyce Ward

Sent: Friday, July 24, 2009 11:57 AM

To: Pamela Herring; askalibrarianqa at lists.tblc.org

Subject: Re: [Askalibrarianqa] Deadline, etc.

Thanks Pammy,

I think that disqualify is such a negative word.  I was thinking that

once someone had reached our highest honor that they would not find it

necessary nor want to keep on competing for a monthly Exemplary Award.

I guess I was wrong. It seems that many feel that they have a right to

do so and so I can go with that decision.  This is corny too Pammy but

if a Hall of Famer meets the criteria for the Hall of Fame again do we

re-induct them?  I think that this is a better possibility than everyone

ever being in the Hall of Fame.  Even if we induct one a year it would

be long time before everyone was in.  Thanks for your input.  You all

are convincing me.

Joyce

________________________________

From: askalibrarianqa-bounces at lists.tblc.org on behalf of Pamela Herring

Sent: Fri 7/24/2009 10:44 AM

To: 'askalibrarianqa at lists.tblc.org'

Subject: Re: [Askalibrarianqa] Deadline, etc.

My two cents:

I like the idea of a Hall of Fame and listing the people nominated along

with the wins.  It's nice to know you're doing something right even if

you didn't win.  I don't think we should disqualify anyone for winning

so many times.  I think we should stick with the same limiting rules.

It is my hope that eventually we'll all be hall of famers and when this

happens (not if :-)) if we had the disqualifying rule they're wouldn't

be a need for the QAW.

That may sound corny, but there you go.

-Pammy

-----Original Message-----

From: Joyce Ward [mailto:jward at wppl.org]

Sent: Thursday, July 23, 2009 5:09 PM

To: Todd, Andrew; Diana Sachs-Silveira; Pat Barbier; Cindy Dorfeld

Bruckman; Pamela Herring; askalibrarianqa at lists.tblc.org

Subject: RE: [Askalibrarianqa] Deadline, etc.

Hello Everyone,

Thanks to the respondents for expressing an opinion on this difficult

issue.  You have helped me see another side.  However, I am still having

trouble understanding the importance of repetitive wins.  Here are my

questions:

1.  The members of the Quality Assurance Workgroup are not eligible for

an Exemplary Award.  Is this a punishment? (BTW I have read some

outstanding chats from the current members)

2.  If we discretely avoid nominating a chat from a repeated winner,

would this be discrimination of a sort?  If I were a Hall of Famer, I

would rather see my chat highlighted and given recognition then perhaps

not nominated.

Honestly, I am not sure what is the best solution to the problem.  I

just think that if we are going to keep everyone in the pool, then

perhaps we do not need a special category for repeated winners.  I am

afraid that the names of the repeated winners will become so familiar to

QA members that they may then inadvertently mentally disqualify them in

favor of those who have never won.  These are just my personal opinions,

but I would be happy to go with whatever the group finds is the best

solution.  We do already have some limiting factors in place in terms of

repeated categories, so maybe it would not be a big issue.

Thanks to everyone in the Quality Assurance Workgroup for your

dedication and hard work.

Joyce Ward

________________________________

From: Todd, Andrew [mailto:ToddA at brevardcc.edu]

Sent: Thu 7/23/2009 2:35 PM

To: Joyce Ward; Diana Sachs-Silveira; Pat Barbier; Cindy Dorfeld

Bruckman; Pamela Herring; askalibrarianqa at lists.tblc.org

Subject: RE: [Askalibrarianqa] Deadline, etc.

I also share some concern that having the same people winning over and

over again may discourage others from competing. On the other hand, I'm

not sure that we should disqualify Hall of Fame winners from being

nominated and recognized for future performance through the Exemplary

Chat Awards. Personally, I like to vote for those that have never won

before and am optimistic that our discretion may ensure healthy

competition. If I had to choose a side, I would vote to keep Hall of

Famers in the pool.

Andy

P.S.- I agree that we should mention the nominees.

Andrew Todd

UCF Librarian

BCC/UCF Joint-Use Library

Building 12, Rm 121

1519 Clearlake Road

Cocoa, FL 32922

(321) 433-7878

-----Original Message-----

From: askalibrarianqa-bounces at lists.tblc.org

[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Joyce Ward

Sent: Thursday, July 23, 2009 10:48 AM

To: Diana Sachs-Silveira; Pat Barbier; Cindy Dorfeld Bruckman; Pamela

Herring; askalibrarianqa at lists.tblc.org

Subject: Re: [Askalibrarianqa] Deadline, etc.

Diana and Group,

I still feel that if someone is declared a Hall of Fame winner or

virtual expert then that is the ultimate recognition.  Their exemplary

chats could still be highlighted with the winners and even used in TGIF

tips or training, but I don't feel they should keep competing and

probably winning.  Clearly they have developed an expertise that would

remain constant.  Why not ask a future candidate what they think.  This

is just my opinion.  Would like to hear from the others.  Not sure I

understand why Hall of Famers need to keep competing.

Joyce

I like the idea of a Fall of Fame after 3 wins.  But, I don't think they

should be taken out of the pool for the future.   This is my opinion

though- feel free to differ.

Right now- we have 1 person - Susan Livingston who has won 3+ awards and

several people with two:  Courtney Moore, Ellen Book, Kristen Faulkner,

Laura Cifelli and Louis Rosen.  So, we have the possibility of adding

people to the Hall of Fame this year.

Diana

________________________________

From: askalibrarianqa-bounces at lists.tblc.org

[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Joyce Ward

Sent: Wednesday, July 22, 2009 3:46 PM

To: Pat Barbier; Cindy Dorfeld Bruckman; Diana Sachs-Silveira; Pamela

Herring; askalibrarianqa at lists.tblc.org

Subject: Re: [Askalibrarianqa] Deadline, etc.

Thanks Pat.  Yes, this is what we agreed to do but I was not sure if

everyone understood.  I think that it would be good to recognize the

experts and then give some others a chance to develop.  What do the

others think?

Joyce Ward

Head of Reference and Winter Park History

Winter Park Public Library

460 E. New England Avenue

Winter Park, Florida 32792

407-623-3300

Fax:  407-623-3489

jward at wppl.org

________________________________

From: Pat Barbier [mailto:Barbier.Pat at spcollege.edu]

Sent: Wednesday, July 22, 2009 3:33 PM

To: Joyce Ward; Cindy Dorfeld Bruckman; Diana Sachs-Silveira; Pamela

Herring; askalibrarianqa at lists.tblc.org

Subject: RE: [Askalibrarianqa] Deadline, etc.

Hi Joyce,

  I've been looking over your Hall of Fame suggestions.

Isn't this what we basically do now? I thought we were okay with

librarians winning in more than one category for one year.

1.  One librarian can win an Exemplary chat in One category during One

year.  However, that same librarian may be nominated and may win an

Exemplary Award in another category during the year.

I think recognition after 3 wins would be good! I don't think the

librariansshould be taken out of the pool however for future wins. Some

librarians excel in certain areas and count on doing well in their area

of expertise.

Any comment?

Pat

________________________________

From: Joyce Ward [mailto:jward at wppl.org]

Sent: Wednesday, July 22, 2009 12:40 PM

To: Pat Barbier; Cindy Dorfeld Bruckman; Diana Sachs-Silveira; Pamela

Herring; askalibrarianqa at lists.tblc.org

Subject: RE: [Askalibrarianqa] Deadline, etc.

Pat, Diana, and QA team:

Here is a proposal for a Hall of Fame category.  Please feel free to

revise, delete, qualify, etc.

1.  One librarian can win an Exemplary chat in One category during One

year.  However, that same librarian may be nominated and may win an

Exemplary Award in another category during the year.

(Example:  If Renee should win a Teaching Award for 2009, then she could

not win another teaching award this year.  However, she could still be

nominated and win a detailed or brief chat this year whether or not she

is servicing the desk for Alachua County or AAL she would be counted as

one person.  I think that we should limit it to the current year only.

So If Renee should be nominated for a Teaching Award in 2010, then she

would be eligible to win that award.

2.  After a person has won three chats from any number of years, they

will be inducted in the Exemplary Chat Hall of Fame.  After this honor,

they would no longer be eligible for the monthly nominations, but could

still have an exemplary chat highlighted for the group.

(Perhaps, Diana could award the Hall of Fame winners in some manner.)

Ideas anyone?

Joyce Ward

Head of Reference and Winter Park History

Winter Park Public Library

460 E. New England Avenue

Winter Park, Florida 32792

407-623-3300 x102

Fax 407-623-3497

jward at wppl.org

________________________________

From: Pat Barbier [mailto:Barbier.Pat at spcollege.edu]

Sent: Tuesday, July 21, 2009 4:19 PM

To: Cindy Dorfeld Bruckman; Diana Sachs-Silveira; Joyce Ward; Pamela

Herring; askalibrarianqa at lists.tblc.org

Subject: RE: [Askalibrarianqa] Deadline, etc.

I think if she is nominated in different categories, we're okay.

 I like the Hall of Fame, too! We have some really expert librarians who

have a lot of experience and know how. Susan Smith is one.

Pat

________________________________

From: Cindy Dorfeld Bruckman [cdorfeldbruckman at aclib.us]

Sent: Tuesday, July 21, 2009 1:13 PM

To: Diana Sachs-Silveira; Joyce Ward; Pat Barbier; Pamela Herring;

askalibrarianqa at lists.tblc.org

Subject: RE: [Askalibrarianqa] Deadline, etc.

So the question is, with Renee-since she wears two AAL "hats" and

answers chats as an AAL intern and for the Alachua County Library

District, if she wins an award as a library staffer in one month, and

then gets nominated again in another month as an intern is she still

eligible?  Do we make the distinction as if she is two different people?

This is why I am confused.

I love the idea of a "Hall of Fame" too Joyce!  :-)

Cin D. B.

                 __

      .,-;-;-,. /'_\

    _/_/_/_|_\_\) /

  '-<_><_><_><_>=/\

    `/_/====/_/-'\_\

     ""     ""    ""

<-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><

Cindy Dorfeld Bruckman            Alachua County Library District

Librarian I, Adult Services         401 East University Ave.

                                                        Gainesville, FL

32601

"It isn't so bad that it couldn't         (352) 334-3934

be worse!"                                       http://www.aclib.us/

                       cdorfeldbruckman at aclib.us

________________________________

From: askalibrarianqa-bounces at lists.tblc.org

[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Diana

Sachs-Silveira

Sent: Tuesday, July 21, 2009 1:00 PM

To: Joyce Ward; Pat Barbier; Pamela Herring;

askalibrarianqa at lists.tblc.org

Subject: Re: [Askalibrarianqa] Deadline for MayNominationsandHow to

accessthe Transcripts

Exemplary Detailed Chat

Summer 2008

Renee Patterson

Alachua County Library District

is the same Renee that is an intern.

I love the idea - of special recognition!

Diana

________________________________

From: askalibrarianqa-bounces at lists.tblc.org

[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Joyce Ward

Sent: Tuesday, July 21, 2009 12:52 PM

To: Pat Barbier; Pamela Herring; askalibrarianqa at lists.tblc.org

Subject: Re: [Askalibrarianqa] Deadline for May NominationsandHow to

accessthe Transcripts

Hi Everyone,

Yes, Pat, that is my recollection that a person can be nominated in a

different category from one they previously won.  Not sure about Cindy's

email regarding Renee.  Is the previous winner Renee the same Renee who

is listed as a AAL intern?

I like Cindy's idea about a special recognition for repeated winners.

Perhaps an Exemplary Chat Hall of Fame after winning in all categories.

Joyce Ward

Head of Reference and Winter Park History

Winter Park Public Library

460 E. New England Avenue

Winter Park, Florida 32792

407-623-3300 x102

Fax 407-623-3497

jward at wppl.org

________________________________

From: askalibrarianqa-bounces at lists.tblc.org

[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Pat Barbier

Sent: Tuesday, July 21, 2009 12:36 PM

To: 'Pamela Herring'; 'askalibrarianqa at lists.tblc.org'

Subject: Re: [Askalibrarianqa] Deadline for May Nominations andHow to

accessthe Transcripts

Hi Everyone,

That was my understanding: people could be nominated in a different

category. Joyce, Diana, isn't that what we had decided? Also, I'm not

sure about Renee. She is an AAL intern, but I don't see where that would

disqualify her.

We do need the list of all who have won and in which category.

Pat

________________________________

From: askalibrarianqa-bounces at lists.tblc.org

[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Pamela

Herring

Sent: Monday, July 20, 2009 4:54 PM

To: 'askalibrarianqa at lists.tblc.org'

Subject: Re: [Askalibrarianqa] Deadline for May Nominations and How to

accessthe Transcripts

I thought it was decided that a person could be nominated in the same

year if it was a different category than what they won in?

-Pammy

From: askalibrarianqa-bounces at lists.tblc.org

[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Cindy

Dorfeld Bruckman

Sent: Monday, July 20, 2009 4:44 PM

To: Pat Barbier; askalibrarianqa at lists.tblc.org

Subject: Re: [Askalibrarianqa] Deadline for May Nominations and How to

accessthe Transcripts

Just for clarification... it was my understanding that a nominee could

not be eligible for the same nomination more than once a year.  Susan

Smith is being nominated twice this month in the brief category and she

won it in October 2008.

Exemplary Brief Chat

October 2008

Susan Smith

Hodges University

Also does it pose a similar issue for Renee, if she works as an AAL

intern on the side, or no? Is that completely separate from her duties

as a library district staffer?

Exemplary Detailed Chat

Summer 2008

Renee Patterson

Alachua County Library District

If not, then she would still be eligible.  She is also nominated twice

this month for teaching chats.

Cin D. B.

                 __

      .,-;-;-,. /'_\

    _/_/_/_|_\_\) /

  '-<_><_><_><_>=/\

    `/_/====/_/-'\_\

     ""     ""    ""

<-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><

Cindy Dorfeld Bruckman            Alachua County Library District

Librarian I, Adult Services         401 East University Ave.

                                                        Gainesville, FL

32601

"It isn't so bad that it couldn't         (352) 334-3934

be worse!"                                       http://www.aclib.us/

                       cdorfeldbruckman at aclib.us

________________________________

From: askalibrarianqa-bounces at lists.tblc.org

[mailto:askalibrarianqa-bounces at lists.tblc.org] On Behalf Of Pat Barbier

Sent: Tuesday, July 07, 2009 1:20 PM

To: 'askalibrarianqa at lists.tblc.org'

Subject: [Askalibrarianqa] Deadline for May Nominations and How to

accessthe Transcripts

Hi Everyone,

  Let's try for July 20 to have our nominations in for May.

  George brought up the question of how to access the transcripts to

read.

Here are some directions:

1.      Log into Toolbox

2.      Log into AskALibrarian

3.      Be sure and check all boxes so you will see the transcripts for

both academic and collaborative

4.      Click on Reports at the top

5.      Under Departments click on Chat Transcripts

6.      Hold your control key down to check academic, collaborative

7.      Set your date choosing the bottom circle and

8.      for the top and bottom set on your date to read

9.      Then click View Report

You should get the chats for your day. You can click on the hot links to

see the transcripts. You will need the name of the librarian, the

incident number, and the type of chat plus the length of the chat if you

choose one to nominate. Then you go to Toolbox, login, and hover your

mouse over Exemplary Reference Awars. Then choose Nominate Transcript.

I hope all of this makes sense!

Pat

________________________________

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this entity or its employees may be considered a public record.  Your

e-mail communication, including your email address may be disclosed to

the public and media at any time.

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