[Askalibrarianqa] FW: [askref] May Exemplary Reference Awards

[Diana Sachs-Silveira]

As soon as I hit send, I realized I forgot to add the nominees..  I am
going to add them to the blog and be a little more together next month! 
Diana

________________________________

From: askref-bounces at lists.tblc.org
[mailto:askref-bounces at lists.tblc.org] On Behalf Of Diana Sachs-Silveira
Sent: Thursday, August 20, 2009 8:29 AM
To: askref at lists.tblc.org
Subject: [askref] May Exemplary Reference Awards


The Quality Assurance Workgroup has been hard at work and has awarded
the following transcripts for May 2009 Exemplary Reference Awards of the
Month. Transcripts were awarded in three categories: Best Detailed Chat,
Best Brief Chat, and Best Teaching Chat.

Debra Bogart from Keiser University will receive a gift card to
Amazon.com for her Exemplary Detailed Chat and all three winners will
receive a certificate at a presentation at this next year's annual
Florida Library Association Conference.  

Exemplary Brief Chat:  Jaime Goldman, Ask a Librarian Intern.
Jaime's session contained so much information and interaction into only
about 10 minutes that, we had to re-verify it was only a brief chat and
not a detailed session. Jaime continually chatted with the patron to
ensure they were following along and understood. Directions on page
navigation were clear and concise. Jaime broke her dialogue up into
smaller bits, to keep the reader from waiting and getting overwhelmed
with a huge block of text. Personable, professional, well searched, and
perfectly communicated. A true exemplar!  
 
Exemplary Detailed Chat:  Debra Bogart, Keiser University.
Debra conducted a good reference interview with a patron who provided
sketchy information on what they were looking for. She used great
detective work to track down a very old journal article from 1969.
During the chat, Debra kept the patron informed on what she was doing
and where she was searching. Debra then located a library convenient for
the patron to visit and even told her where in the library she would
find the periodicals section. Debra concluded the chat with a discussion
on using worldcat.org and the patron's library catalog to find resources
in the future. 
 
Exemplary Teaching Chat:  Laurie Bates, Sarasota County.  
Good reference interview with a student. Laurie did a great job helping
the student learn more about the topic. She took the student to the home
library website and introduced the student to the library's databases.
Laurie instructed the student on how to navigate the website, find the
appropriate database, how to start a search, and how to interpret the
information. The student left the session confident of having more than
enough information and new tools to get started. 
 
Congrats to all the winners!!
 
Don't forget to nominate your sessions for the Summer and now via the
Ask a Librarian toolbox or at the end of your session.  
 
Diana Silveira
Virtual Reference Manager
Tampa Bay Library Consortium
813.622.8252 ext 234
silveirad at tblc.org <mailto:silveirad at tblc.org>  
www.askalibrarian.org <http://www.askalibrarian.org/>  
YahooIM: diverdee987
 
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