[Askalibrarianqa] Exemplary Chats for April 2009

[Pat Barbier]

Hi Everyone,
  Below are results of voting for April 2009 Exemplary Chats. Although we do not award members of the QA Committee Exemplary awards, since Courtney was not a member when these chats were nominated, I think it is okay to extend the award to her for Exemplary Teaching Chat for April 09.

Our welcome to our new members of the QA Workgroup: Courtney Moore, George Pearson, Meredith Semones, and Marcia Stepanek!

I will be sending a Readings list soon, but before we begin reading for May 09, how about the members who have been with the workgroup for a while offering some suggestions on "how to read chats."

Pat


Exemplary Brief Chat
EllenB  Miami Dade Public Lib. 130296792
Ellen B. was confronted with a complex question concerning possible commercial use of photographs from the Florida Memory website. Ellen scoured the website for guidance on the guidelines for use of the photos and found a disclaimer that would lead the patron to seek legal clarification before using the photos. Ellen B. was able to help the patron in navigating the website to find the issue on the use of the photos, but she also tactfully referred the patron to a lawyer for a legal interpretation. 13 min.

Exemplary Detailed Chat
Regina S.Valencia 131245466
Regina explained to a student what peer reviewed articles are. Then, she kept in close touch with the student who needed to be taken through the steps of finding the subscription databases for her college. Regina led the student through the process although she works at a different college library, and she recommended a quality database where articles on the student's topic would be found. Regina's careful instructions led the student to her college's resources. 26 min

Exemplary Teaching Chat
Courtney Moore Winter Park Pub 131788763
Courtney showed a patron how to use an ebook despite technical difficulties. Very patient, good rapport. Patron was quite pleased and even said "Even I know thi(s) is your job You are doing more than that"

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.tblc.org/pipermail/askalibrarianqa/attachments/20090629/ce779a3a/attachment.html