[Askalibrarianqa] QA Transcript 122624606

Fri Mar 6 10:51:00 EST 2009

Hi Everyone, 

It looked like the transcript below was linked to a different chat
(regarding math help). I think I pasted the right one below in case you
need to look at it:

Name:Yuri J

________________________________

Library:Jacksonville Public Library

________________________________

E-mail:christas at coj.net

________________________________

View Transcript:122624606
<http://info.askalibrarian.org/toolbox/transcripts/122624606.html> 

________________________________

Comments:Agent was very creative in finding ways to help a customer with
a tech support problem for a discontinued microsoft product.

________________________________

Month:Jan

________________________________

Date Entered:2/21/2009 7:40:20 AM

________________________________

Chat Type:Detailed

________________________________

Chat Length:0:33:51

Customer Record

Customer ID:

70072819

Incident Number:

122578502
<https://reports.instantservice.com/isreports/main.ReportDispatcher?serv
erName=com.instantservice.server.reports.XSLReportServer&reportName=cust
omerincident&command=RUNREPORT&type=linked&incchatkey=a.incidentnumber&i
ncmailkey=a.incidentnumber&viewall=true&lookupvar=equals&ADDTOTITLE=1225
78502&LOOKUPVALUE=122578502&cacheID=1236354078557&ts=1236354079677> 

Customer Name:

Tony 

Email Address:

Phone Number:

Language:

IP Address:

75.144.113.61

Optional Data:

Question:

what websites have economic flowcharts

Zip Code:

32256

Email:

tbakkar at yahoo.com

PatronType:

Adult, not enrolled in school 

Entry Point:

Collaborative Page

Browser & OS:

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR
1.1.4322)

IP Address:

75.144.113.61

Chat Transcript:

Log Started Wed Jan 21 11:00:19 PST 2009

[11:02:58] You have been connected to Jacksonville PL - Yuri J.
[11:03:23] Jacksonville PL - Yuri J: Hello, welcome to Ask a Librarian.
I am Yuri J - and I will be assisting you today. Please wait a moment
while I consider your question...
[11:04:23] Jacksonville PL - Yuri J: I think I helped you last week on
this same question -- still looking for websites? Have you searched
Google? Can you give me more details about what it is you are
specifically trying to find to maybe help narrow down the results?
[11:06:33] Tony: ok, on a different topic, how can I get telephone
numbers for assistance for Frontpage
[11:07:37] Jacksonville PL - Yuri J: This is a Microsoft application?
What version are you using?
[11:08:21] Tony: Microsoft Frontpage 2003
[11:08:51] Jacksonville PL - Yuri J: Thanks. One moment please while I
search
[11:10:53] Jacksonville PL - Yuri J: Bear with me; I'm on the Microsoft
website, still digging.
[11:11:53] Tony: take your time, really
[11:13:43] Jacksonville PL - Yuri J: This is what I see on the Microsoft
website: You can let me know if you've already seen this:
[11:14:13] Jacksonville PL - Yuri J: "Email Support" No-charge: 1
support request
If your Microsoft product was already installed on your computer when
you purchased it, contact your computer manufacturer to see if no-charge
support is available to you. (View Contact information) Support for
preinstalled products is available from Microsoft for a fee. Some issues
may require more Advanced support for which there is a charge.
[11:14:30] Jacksonville PL - Yuri J: You may have to email them to get a
phone number from them.
[11:14:37] Tony: they say Microsoft no longer supports this obsolete
Frontpage
[11:15:03] Tony: Microsoft web expresssions is what is now used
[11:16:17] Jacksonville PL - Yuri J: There is also a link for technical
communities - which are usually message boards that are headed by IT
techs. I am looking into one other option; just a sec
[11:16:40] Tony: cool
[11:17:02] Jacksonville PL - Yuri J: who gave you that information? that
Frontpage is obsolete and does not offer support? The Partner site, or
Microsoft itself?
[11:19:26] Tony: i believe it was a website creator company-this is what
I heard -I assume even if support is given the charge is high and
expensive
[11:20:19] Jacksonville PL - Yuri J: It would appear that your best
option would be to try some of the tech communities. Let me see if I can
get the link back
[11:21:15] Jacksonville PL - Yuri J: I am going to push you a web page.
If it does not open automatically, go ahead and click on the link to
open the page.
[11:21:15] The librarian is sending you to
http://www.microsoft.com/communities/default.mspx.
[11:26:08] Tony: that link seems really overwhelming to me, I don't know
what you think
[11:26:27] Jacksonville PL - Yuri J: I found something else that may
help - what windows OS are you using
[11:27:33] Tony: now XP and at home Vista 64-bit
[11:28:24] Jacksonville PL - Yuri J: A forum titled Talk FrontPage -
Free FrontPage Help and Webmaster Support. I will send you the link for
it for XP users, but you will see there is also a section for Vista
users. Because your program is obsolete, you will most likely continue
to run into compatibility issues, esp with Vista.
[11:28:50] The librarian is sending you to
http://www.talkfrontpage.com/forumdisplay.php?f=24.
[11:29:09] Jacksonville PL - Yuri J: You will most likely need to
register and then you could post your question to the board
[11:29:34] Jacksonville PL - Yuri J: This is the URL for the first
screen:
http://www.talkfrontpage.com/forumdisplay.php?s=d70c6a0e8e552949c0d08bd3
86c75114&f=23
[11:29:44] Jacksonville PL - Yuri J: You will need to copy and paste
that into your browser
[11:32:16] Jacksonville PL - Yuri J: Can I help you with anything else
today?
[11:34:15] Jacksonville PL - Yuri J: Please let me know if you still
need assistance; otherwise I will have to end this session shortly in
order to assist other patrons.
[11:36:32] Jacksonville PL - Yuri J: Although I am ending this session
to help other patrons, please feel free to return to Ask a Librarian
when you are ready for assistance. Thank you for visiting with us and
please come again.
[11:36:49] Thank you for using Ask a Librarian. You may now close this
window.

[--- end of transcript as seen by customer ---]

[11:36:49] The customer has been dismissed by the agent.
[11:36:49] Tony has left the session.
[11:36:49] Jacksonville PL - Yuri J has left the session.

Log Ended Wed Jan 21 11:36:49 PST 2009

Please let me know if you have any questions.

Have a great  weekend,

Andy

Andrew Todd
UCF Librarian
BCC/UCF Joint-Use Library
Building 12, Rm 121
1519 Clearlake Road
Cocoa, FL 32922
(321) 433-7878

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.tblc.org/pipermail/askalibrarianqa/attachments/20090306/b35e2b69/attachment.html 