[ipac] a few problems with 3.08

[Natasha Stephan]

Hi all,
Thanks, Stuart.  I didn't know that it had been a problem so long - I guess
I didn't test thoroughly enough after we went to 3.06a!
I knew we couldn't turn HTML off in the Admin tool.  But your fix is easily
followed, thanks!
I did hear back from SirsiDynix and Ron Seamons is looking in to the issue.
But I suspect you are right, and SirsiDynix will probably not fix it so late
in the lifecycle of the product.
Thanks again,
Natasha

-----Original Message-----
From: ipac-bounces at lists.tblc.org [mailto:ipac-bounces at lists.tblc.org] On
Behalf Of Stuart Miller
Sent: Thursday, December 07, 2006 4:56 PM
To: stephann at lindahall.org; Dynix's Horizon Information Portal,formerly iPac
(discussion)
Subject: Re: [ipac] a few problems with 3.08

Natasha,

HTML email did not work in 3.06A either (something we reported long 
ago). Since you cannot use the Admin Tool to turn it off, we did an XSL 
customization to remove it:

In |onoff*.xsl|, change the value of |email_html_format_option| to |false|.

Use this at your own risk, of course. We never thought it was a 
particularly desirable feature anyway--but that's just us.

I would be very surprised if SirsiDynix provided a fix at this late date 
in the HIP 3.x life cycle.

Stuart Miller

Natasha Stephan wrote:

> Hi again,
>
> You may all remember that I am using HIP 3.08 on a Linux box, and last 
> time I wrote, I said this:
>
> We are having minor problems sending HTML email from HIP. I've been
>
> told that's a known bug, and they've sent me the instructions to fix
>
> it. I'll let everyone know if they work.
>
> They were _supposed_ to send me the instructions to fix this problem, 
> but that never happened. My request got assigned to someone else, who 
> decided that our mail server must be filtering outbound messages and 
> closed the request.
>
> Our mail server does not filter when sending messages internally, and 
> this happens when sending to an outside address as well.
>
> So I'm asking if you all have had any problems like this, either in 
> 3.08 or before. We get an error page when we try to send HTML email 
> from My List. It has a red box, with the title "An error has 
> occured[sic]"...
>
> Type: Exception
>
> Subject: Sending of email message failed
>
> Reason: String index out of range: -1113
>
> Message: Check SMTP server and try again
>
> Number: 106
>
> We don't see this error if we send email from anywhere else in any 
> other format. Also, when we send HTML email from the keyword search 
> results page, it doesn't give an error but the message never arrives.
>
> Sendmail on the HIP server is working fine, and our regular mail 
> server is also working just fine.
>
> Any ideas?
>
> Thanks,
>
> Natasha
>
> -----Original Message-----
> From: ipac-bounces at lists.tblc.org [mailto:ipac-bounces at lists.tblc.org] 
> On Behalf Of Natasha Stephan
> Sent: Monday, December 04, 2006 12:36 PM
> To: ipac at lists.tblc.org
> Subject: [ipac] a few problems with 3.08
>
> <x-flowed>
>
> Hi all,
>
> As you may remember, we're running HIP 3.08/Horizon 7.3.4, both on
>
> brand-spanking-new Linux boxes.
>
> I recently rebooted the HIP server, and when HIP came up, the footer
>
> read "3.0" instead of "3.08". I later restarted JBoss
>
> (troubleshooting a separate issue) and the footer now reads "3.08".
>
> I logged this with SirsiDynix, and they said that it's a known
>
> bug. It's not consistent, at least on their servers, and there don't
>
> appear to be any actual problems, so... they're not really pursuing
>
> it. Ron Seamons is still looking into the problem, though.
>
> I just thought you all would like to know!
>
> I also heard that there are some problems with Syndetics and ComRes
>
> in 3.08, and there's a fix (a new dynix.ear) in beta.
>
> So if any of you are having problems with those products in
>
> combination with 3.08, you should probably let SirsiDynix know...
>
> maybe you can test their beta. We're not using either product, and
>
> we haven't had any serious problems, so I declined the new .ear for now.
>
> We are having minor problems sending HTML email from HIP. I've been
>
> told that's a known bug, and they've sent me the instructions to fix
>
> it. I'll let everyone know if they work.
>
> Thanks,
>
> Natasha
>
> ---
>
> Natasha Stephan
>
> LEONARDO Project Leader
>
> http://leonardo.lindahall.org
>
> 816-926-8750/1-800-662-1545 x750
>
> _______________________________________________
>
> ipac mailing list
>
> ipac at lists.tblc.org
>
> http://lists.tblc.org/mailman/listinfo/ipac
>
> </x-flowed>
>
>------------------------------------------------------------------------
>
>_______________________________________________
>ipac mailing list
>ipac at lists.tblc.org
>http://lists.tblc.org/mailman/listinfo/ipac
>  
>