[ipac] Firefox and HIP

[Stuart Miller]

To my knowledge, Dynix never certified FireFox as a browser for HIP 3.x 
because of its timing--it appeared when Dynix was in final testing of 
the 3.x version.  Or that's what I recall. Firefox 1.5.06 + has been 
preliminarily certified at this time for the new Information Portal 8.0.

Here's what we encountered  in 3.06A from FireFix users (our requests 
are all recalls and our button is labeled as such):

You complete one recall successfully. Then you make a second recall--the 
final confirmation window displays the title from the first recall and 
the recall does not complete. If you go back and perform the recall 
again, it will complete successfully. Other problems with Firefox do not 
have any known resolution; switching to another browser is the only 
workaround.

We also found the following:

When I attempt to use the "open a new window" feature (of Internet 
Explorer or Firefox) when clicking on a link on a keyword search results 
display, it doesn't work. All I can do is click on the link and stay in 
the same window. This is not a problem with links on the browse search 
results or full record displays.

Stuart Miller

Jay Roos wrote:

> To find out if an extension is the culprit, the borrower could start 
> Firefox in safe mode. My installation has a shortcut for it in the 
> Programs folder of the Start Menu. If that shortcut does not exist 
> "firefox.exe -safe-mode" will do the trick.
>
> I had been having trouble with our web mail recently. I deleted my 
> profile and all the extensions and now the problem is gone.
>
>
>
> On 11/14/06, * Vaughn Stamper* <VStamper at ci.hickory.nc.us 
> <mailto:VStamper at ci.hickory.nc.us>> wrote:
>
>     I'm a Firefox fan and just placed three in one session with no
>     problem. I'll poke around and see if I can make it fail. It could
>     be one or another extension that your users with the problem have
>     loaded that's doing something that HIP doesn't like, but finding
>     which one might require a convocation.
>      
>     I'll let you know if I come up with something, but it's certainly
>     not all installations of Firefox that experience a problem.
>      
>
>     */Vaughn Stamper/
>     Technology Coordinator
>     Hickory Public Library
>     Hickory, NC 28601-5126
>     828-304-0500 x239
>     http://www.HickoryGov.com/Library*
>
>      
>
>         -----Original Message-----
>         *From:* ipac-bounces at lists.tblc.org
>         <mailto:ipac-bounces at lists.tblc.org>
>         [mailto:ipac-bounces at lists.tblc.org
>         <mailto:ipac-bounces at lists.tblc.org>]*On Behalf Of *Brad Bates
>         *Sent:* Tuesday, November 14, 2006 4:00 PM
>         *To:* HIP Mail List
>         *Cc:* Kathi Adams; Gladys F Roberts; Ian Wharton
>         *Subject:* [ipac] Firefox and HIP
>
>         We are getting a boatload of unhappy mail from borrowers who
>         are using Firefox and are unable to make more than one request
>         for an item during any given session.
>          
>         Has anyone else experienced this before and, if so, do you
>         know of a fix?
>          
>         We have reported it to SirsiDynix support, but never heard a
>         word back from anyone about it since.  I know that sounds
>         amazing to most of you, but it's true.
>          
>         Thanks in advance,
>          
>         Brad Bates babates at pclc.lib.fl.us <mailto:babates at pclc.lib.fl.us>
>         IT Manager
>         Polk County Library Cooperative
>         http://www.pclc.lib.fl.us <http://www.pclc.lib.fl.us/>
>         863-370-5312
>          
>
>
>     _______________________________________________
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>     ipac at lists.tblc.org <mailto:ipac at lists.tblc.org>
>     http://lists.tblc.org/mailman/listinfo/ipac
>
>
>
>
>
> -- 
> Jay Roos
> Computer & Information Systems Coordinator
> Great River Regional Library
> 405 W. St. Germain
> St. Cloud, MN 56301
> (320) 650-2534
>
>------------------------------------------------------------------------
>
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>  
>
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