[ipac] HTML email in My list

Fri Jan 19 13:54:47 EST 2007

Hi Anne,

Yes, it is interesting.  And disappointing that our best efforts (and
hopefully those of SirsiDynix) cannot find a solution!  Surely there is
something our problems have in common that would allow further research?!

We were also getting a "string index out of range error", but ours came only
when we tried to send HTML-format email from My List.  Email in any other
format, and from anywhere else in HIP, did not produce that error.  So,
basically the same error, just in different places.

We were also having problems receiving HTML email from HIP, on the keyword
search results summary page.  That's exactly the same problem you had.

So you can see why we eventually just turned off HTML email (with minimal
success).  I'll log your experience in my notes, maybe someday someone will
have an answer (aside from "it's a bug").

Natasha

  _____  

From: ipac-bounces at lists.tblc.org [mailto:ipac-bounces at lists.tblc.org] On
Behalf Of Anne Scott(Library)
Sent: Thursday, January 18, 2007 5:30 PM
To: Dynix's Horizon Information Portal, formerly iPac (discussion)
Cc: John Goddard
Subject: RE: [ipac] HTML email in My list

Hi Natasha

It is interesting how we are all running the same software, 3.08, yet our
experiences are slightly different.  We have been doing some testing on our
test HIP.

In the keyword summary screen if you send an HTML email it never arrives

In the full bib screen we get an error

An error has occured

Type:ExceptionSubject:Sending of email message failed

Reason:String index out of range: -505Message:

Check SMTP server and try again

Number:106

In My List

Sending HTML internally in the university 100% of our sample arrives

Sending HTML outside the university 75% arrive, 25% disappear without
errors.  This is using multiple ISPs and various browsers.  There is no
pattern, sometimes it works, sometimes it doesn't.

We have HTML, text and delimited as our options.

Cheers

Anne

  _____  

From: ipac-bounces at lists.tblc.org [mailto:ipac-bounces at lists.tblc.org] On
Behalf Of Natasha Stephan
Sent: Friday, 19 January 2007 7:39 a.m.
To: 'Dynix's Horizon Information Portal, formerly iPac (discussion)'
Subject: RE: [ipac] HTML email in My list

Hi Anne,

An excerpt from the complaint email I sent to the PAC team...

... after the HIP 3.06 and 3.08 upgrades, another problem cropped up in HTML
email from HIP...  We would see an error page whenever we sent HTML email
from My List. The page had a small red box with the title "An error has
occured[sic]".  Inside the box were details including "Subject: Sending of
email message failed" and "Reason: String index out of range: -1113".  We
didn't see this error if we sent email from anywhere else in HIP, or in any
other format.  To complicate matters, when we sent HTML email from the
keyword search results page, it would not give an error but the email
message never arrived!

To us, dead-end errors and missing messages are more than a minor problem.
They give the patron the impression that the catalog is not functioning
properly (which is in fact true)!

Interesting that you have had a different experience (and yet one which is
similarly frustrating)!

I eventually decided to try turning off the HTML email "feature".  See my
previous message to the Horizon and HIP lists... that worked, to a point.
We're still getting HTML email from the full bib.

Natasha

> -----Original Message-----

> From: ipac-bounces at lists.tblc.org [mailto:ipac-bounces at lists.tblc.org] On

> Behalf Of Stuart Hubbard

> Sent: Thursday, January 11, 2007 5:16 PM

> To: Dynix's Horizon Information Portal,formerly iPac (discussion)

> Subject: RE: [ipac] HTML email in My list

> 

> Anne, a quick test indicates that HTML email from My List works for us

> on 3.08 using both IE6 and Firefox 1.5.

> 

> As I said, a quick test only.

> 

> Regards - Stuart

> 

> Stuart Hubbard - Systems Librarian

> Palmerston North City Library -- New Zealand

> Horizon 7.3.4, HIP 3.08

> http://ipac.citylibrary.pncc.govt.nz

> 

> 

> 

> -----Original Message-----

> From: ipac-bounces at lists.tblc.org [mailto:ipac-bounces at lists.tblc.org]

> On Behalf Of Anne Scott(Library)

> Sent: Thursday, 11 January 2007 4:32 p.m.

> To: Dynix's Horizon Information Portal, formerly iPac (discussion)

> Subject: [ipac] HTML email in My list

> 

> Hi

> 

> Is anyone successful using HTML email in My List in 3.08.

> 

> I know it does not work properly on the summary or full bib screens, and

> we have removed this option but I would like to turn it on again for My

> List as it is used by our distance students to send requests for "In

> Library" material.

> 

> When I test it in My List it works every time, but I know one of the

> symptoms is email that from a user perspective look like it is sent

> correctly but is never delivered.  We need it to be 100% reliable.

> 

> Cheers

> 

> Anne

> 

> 

> ****************************************************************

> Anne Scott             anne.scott at canterbury.ac.nz

> Library IT Manager

> Library

> University of Canterbury,  Te Whare Wananga o Waitaha

> ph  64 3 364 2038    fax 64 3 364 2055

> 

> (mail : Library, Private Bag 4800,

>         University of Canterbury, Christchurch 8140, New Zealand

> ****************************************************************

> 

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