[ipac] Subjects mysteriously disappearing from our 'bib summary' page

[Stuart Miller]

As I vaguely recall, we did experience this or something very similar to 
it at one point. What worked for us in the past was to go to HIP 
Admin>Customize>Searching>Displays, open the bib summary display, click 
Apply (even if the missing element was still there), and then restart 
XSL/JBoss. I think we also found on occasion that a data element had 
mysteriously disappeared from the display and had to be added back. 
Further, I think these types of problems were eventually traced to the 
use of Interbase to store the HIP 3.x settings--it's as though whatever 
connects the HIP display code to parts of the Interbase data just 
disappeared. Resaving the data and restarting mysteriously restored 
whatever connection was needed. Interbase is buried in the product--you 
don't have direct access to it. Interbase was eliminated in HIP 4.x (I 
think) and is definitely gone from IP 8.0.

Hope this helps. At least worth a try. I too doubt the RAM theory.

Stuart Miller

Jonathan Rochkind wrote:

> So we have our 'bib summary' page (the keyword search results page) 
> configured to show subjects (6xx, via a MARC Map of course) for each 
> item.
>
> I cant' actually remember WHERE we configured this, but I know it was 
> a supported configuration, not a weird XSL hack or anything. (I can 
> NEVER remember what part of the HIP Admin screen does what. So 
> confusing).
>
> Every once in a while, these subjects will strangely disappear from 
> the bib summary page. Has anyone else experienced this?
>
> Usually, restarting both the XSL server and JBoss will solve this 
> problem, and they will come back. But today I have done both those 
> things, and the subjects are still missing. Any ideas at all?
>
> When I reported this to support, they suggested that we needed to 
> allocate more RAM to our XSL servers, and that would take care of the 
> problem. Which is possible, but I am somewhat dubious of this 
> solution--and we simply don't have the RAM available right now anyway.
>
> Jonathan
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