[ipac] Subjects mysteriously disappearing from our 'bib summary' page

[Jonathan Rochkind]

Thanks Stuart, that did the trick.

Incidentally, if anyone is interested, I have been informed by SD that 
our failure to follow their RAM recommendations means that they are 
unable to respond to any problem reports of this kind. I will leave that 
without comment.

Jonathan

Stuart Miller wrote:
> As I vaguely recall, we did experience this or something very similar 
> to it at one point. What worked for us in the past was to go to HIP 
> Admin>Customize>Searching>Displays, open the bib summary display, 
> click Apply (even if the missing element was still there), and then 
> restart XSL/JBoss. I think we also found on occasion that a data 
> element had mysteriously disappeared from the display and had to be 
> added back. Further, I think these types of problems were eventually 
> traced to the use of Interbase to store the HIP 3.x settings--it's as 
> though whatever connects the HIP display code to parts of the 
> Interbase data just disappeared. Resaving the data and restarting 
> mysteriously restored whatever connection was needed. Interbase is 
> buried in the product--you don't have direct access to it. Interbase 
> was eliminated in HIP 4.x (I think) and is definitely gone from IP 8.0.
>
> Hope this helps. At least worth a try. I too doubt the RAM theory.
>
> Stuart Miller
>
> Jonathan Rochkind wrote:
>
>> So we have our 'bib summary' page (the keyword search results page) 
>> configured to show subjects (6xx, via a MARC Map of course) for each 
>> item.
>>
>> I cant' actually remember WHERE we configured this, but I know it was 
>> a supported configuration, not a weird XSL hack or anything. (I can 
>> NEVER remember what part of the HIP Admin screen does what. So 
>> confusing).
>>
>> Every once in a while, these subjects will strangely disappear from 
>> the bib summary page. Has anyone else experienced this?
>>
>> Usually, restarting both the XSL server and JBoss will solve this 
>> problem, and they will come back. But today I have done both those 
>> things, and the subjects are still missing. Any ideas at all?
>>
>> When I reported this to support, they suggested that we needed to 
>> allocate more RAM to our XSL servers, and that would take care of the 
>> problem. Which is possible, but I am somewhat dubious of this 
>> solution--and we simply don't have the RAM available right now anyway.
>>
>> Jonathan
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-- 
Jonathan Rochkind
Sr. Programmer/Analyst
The Sheridan Libraries
Johns Hopkins University
410.516.8886 
rochkind (at) jhu.edu