[ipac] New web site sucks

Mon Apr 28 14:06:20 EDT 2008

This is a posting I made to the Horizon list a few minutes ago.  It may help
as I seem to have cracked it for myself anyway.  Please read Bill's email
below mine first.  Lucille

Ha!  Bill, your email put me on to something.  I had a four digit customer
no. as well and could not get to where I needed to be.  If that "username"
was frozen as an account, I logged in as that user anyway and went to the
"manage user" area.  There I took a personal account that I had create for
myself but never used and made it a "fellow administrator".  Then I logged
out and logged back in as myself.  Now I can see the "Support portal".

When I clicked on it, it asked me to login again.  I guess it didn't like
the password I had given myself.  After I finally got in, I was able to see
everything in the system as shown in the Guide.  It looks straight forward,
but you can't find anything with the old resolution nos. as far as I can
see.  Cases that are still open appear to have been given new log nos.

What should be changed?  When I opened an existing case of ours, there was
no place telling us who was the assigned person.  That would be helpful.

I hope these comments help someone else.

Lucille M. Rosa
Head, Technical Services Div.
Naval War College Library
686 Cushing Rd.
Newport, RI 02841
401-841-6492
DSN: 948-6492
FAX: 401-841-6562 

Visit www.booksforsoldiers.com to find out how you can help! 

-----Original Message-----
From: horizon-l-bounces at mailman.xmission.com
[mailto:horizon-l-bounces at mailman.xmission.com] On Behalf Of Rotella,
William J CIV USA TRADOC
Sent: Monday, April 28, 2008 9:53 AM
To: horizon-l at mailman.xmission.com
Subject: Re: [HORIZON-L] New Self Service Portal (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

I can't change the email for the systems administrator. It says my username
is too short (our customer number), so changes are frozen on the main
profile.

William Rotella
Chief, Collection Management and Systems U.S. Army War College Library
122 Forbes Avenue
Carlisle, PA 17013-5220
717-245-4704/ 717-245-3323 (fax)

-----Original Message-----
From: ipac-bounces at lists.tblc.org [mailto:ipac-bounces at lists.tblc.org] On
Behalf Of Brad Bates
Sent: Monday, April 28, 2008 11:52 AM
To: HIP Mail List
Cc: Kathi Adams; Gladys Roberts; Mary Miller
Subject: [ipac] New web site sucks

I don't know about the rest of this group, but I think that the forced
change to the new web site for client care really sucks.  I have yet to
figure out how to open a LogExpress case from it, and I do not have time to
just look around for something that used to take only seconds.

So now I am calling in for support regardless of the issue.  I bet that
makes things easier!

And to think that I was just starting to like some of the things I was
seeing and hearing from SD lately....

-- 
Brad Bates

_______________________________________________
ipac mailing list
ipac at lists.tblc.org
http://lists.tblc.org/mailman/listinfo/ipac
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/x-pkcs7-signature
Size: 4969 bytes
Desc: not available
Url : http://lists.tblc.org/pipermail/ipac/attachments/20080428/0549c3d0/attachment.bin 