[ipac] patron having problems accessing port 8080

[David Pattern]

It could also be his Internet Service Provider is blocking non-standard HTTP ports.  Personally, I think it's more likely to be Norton, as that single product is responsible for the majority of access problems I deal with.
 
regards
Dave Pattern
Library Systems Manager
 
 

________________________________

From: ipac-bounces at lists.tblc.org on behalf of Work-MaKinne, Dawn E.
Sent: Tue 06/05/2008 20:08
To: Dynix's Horizon Information Portal,formerly iPac (discussion)
Subject: [ipac] patron having problems accessing port 8080


Our HIP runs on port 80 on our server http://libhip.desmoineslibrary.com/#focus <http://libhip.desmoineslibrary.com/#focus> . Our community information module runs on the same server using port 8080: http://libhip.desmoineslibrary.com:8080/#focus <http://libhip.desmoineslibrary.com:8080/#focus> . We have an out of town patron who cannot access the community information module page. He has Norton Internet Security, but has worked with them, and they say they are not blocking access to port 8080. He has no problem accessing the regular catalog. What else could be causing a block to port 8080 on his computer? Everyone else seems to be able to access it just fine. 
 
Advice appreciated!
 
Dawn
 

Dawn E. Work-MaKinne 
Supervising Librarian, Technical Services 
Des Moines Public Library 
1000 Grand Avenue 
Des Moines, IA 50309-3027 

515-283-4155 
fax: 515-237-1654 
www.desmoineslibrary.com 
deworkmakinne at desmoineslibrary.com 





 





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