[TBLC-Workshops] TBLC Workshop Announcement - The Customer Centered Library Workshop @ Oldsmar - 10/23/08 - 9:30 - 12:30

[Vikki McLean]

TBLC Workshop Announcement 

The Customer Centered Library

How to stop tweaking and start doing it with 12 NEW steps for 2008 

Change requires upheaval. It's past time for big changes in attitude,
approach and environment to attract and delight your customer. What's
stopping you? Come and hear about 12 NEW steps with maximum impact for
2008.

Benefits and Learning Objectives 

*	Participants will clear the decks of all of the policies and
procedures that perpetuate the past and do not serve us and our
customers well. 
*	Participants will understand and anticipate the needs, wants and
desires of customers today with innovative approaches to library
environment and services. 
*	Participants will acquire 21st century customer service skills
and make opportunities for innovative customer service central to every
library decision. 

Karen Hyman has worked in public libraries, as a State Library
Consultant, and as Executive Director of the South Jersey Regional
Library Cooperative where she develops services for 600 member
libraries. Her chief inspiration is her role as a library user which
"clears the vision wonderfully."

Karen's 12-step Reinventing Your Library programs have been a feature at
every Public Library Association Conference since 2000 and have been
presented at library conferences, staff days and trustee workshops in 37
states/provinces in the US and Canada.

Publications that people remember include "What Makes a Project Work?"
(American Libraries, April 2006); "Struggling in a One-Stop
Home-Shopping World, or People Want What They Want When They Want It
--Don't You?" in Library Networks in the New Millennium: Top Ten Trends,
American Library Association, 2000; and "Customer Service and the Rule
of 1965: Stalled on the Way to the New Millennium" in American
Libraries, October 1999.

Karen was the 1997 Librarian of the Year for the New Jersey Library
Association and received their 2002 Library Service Award. She is the
recipient of the 2003 Leadership Achievement Award from the ASCLA
Division of the American Library Association.

 

Join this Class <http://www.tblc.org/ws_join.php?ws=633> 

 

View the complete list of TBLC and CE2U workshops
<http://www.tblc.org/training/>  

 

 

 

To stop receiving workshop announcements and unsubscribe from the TBLC
workshops list, please click here
<http://lists.tblc.org/mailman/listinfo/workshop-schedule> , scroll to
the bottom of the page and enter your email address. 

 

 

 

________________________________

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.tblc.org/pipermail/workshop-schedule/attachments/20080403/539e5fcf/attachment-0001.html 
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 61022 bytes
Desc: image001.jpg
Url : http://lists.tblc.org/pipermail/workshop-schedule/attachments/20080403/539e5fcf/attachment-0001.jpe