[TBLC-Workshops] TBLC Workshop Announcement - The Art of the Modern Reference Interview Workshop (Live Online) - 12-10-08 - 10:00 - 12:00

[Vikki McLean]

TBLC Workshop Announcement 

The Art of the Modern Reference Interview (Live Online)

Times have changed! The 21st Century librarian must interact with and
conduct reference interviews with customers in more than one medium.
These 'polite customer service interrogations' may now take place in the
traditional face-to-face manner. Increasingly, however, these
interactions take place via the telephone, by e-mail, or a virtual
reference chat room. 

Many library paraprofessionals and other staff members have never had
the benefit of formal training in reference interview concepts and
methodologies. Patrons either don't or can't always articulate exactly
what they want or need. Therefore, the necessity of providing
extraordinary service to their customers requires that every staff
member be adept at interviewing in order to connect the patron with the
information and resources they want or need.

This exciting and fast-paced, 2-hour workshop sets the stage with
reference interview concepts, and discusses examples to illustrate
methods and to hone your skills. "Secret questions" are used to emulate
real-life examples of customer reference interviews, and attendees will
gain valuable experience interacting with different media. Don't miss
this opportunity to really learn from an expert and from your peers all
the tricks of the reference trade in the 21st century.

If you register for this class, we will contact you with log-in
information 24 to 48 hours prior to the workshop.

Join this class. <http://www.tblc.org/ws_join.php?ws=711> 

 

View the complete list of TBLC and CE2U workshops.
<http://www.tblc.org/training/>  

 

 

 

To stop receiving workshop announcements and unsubscribe from the TBLC
workshops list, please click here
<http://lists.tblc.org/mailman/listinfo/workshop-schedule> , scroll to
the bottom of the page and enter your email address. 

 	
 
 
________________________________

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.tblc.org/pipermail/workshop-schedule/attachments/20080917/d7a3c3a4/attachment-0001.html 
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 12720 bytes
Desc: man-on-phone-16341442.jpg
Url : http://lists.tblc.org/pipermail/workshop-schedule/attachments/20080917/d7a3c3a4/attachment-0001.jpe