[TBLC-Workshops] LE at D - Providing Excellent Customer Service in a Multi-Cultural Environment - Self Paced Course

[Vikki McLean]

TBLC Workshop Announcement 

LE at D - Providing Excellent Customer Service in a Multi-Cultural
Environment


This is an online, self-paced course offered through LE at D.
<http://www.leadonline.info/>  When you register we will contact you to
give you the information necessary to log in.

COURSE DESCRIPTION

Serving diverse and multicultural customers is an exciting and
challenging part of working in libraries today. But it also presents
situations that may be new and unsettling for you. 

This course will help you begin to understand people with different
cultural experiences and will give you some guidelines to help you serve
multicultural customers.

You will be introduced to the basics of how diversity and culture impact
your understanding of and response to your multicultural customers.

COURSE OBJECTIVES 

Staff completing this course will be able to:

Understand the perspectives that people from different cultures bring to
the library experience and to customer service. Understand how cultural
differences impact customer service. Apply a number of basic strategies
and communication skills to work effectively with multicultural
customers.

COURSE STRUCTURE

The course addresses these issues and more in a web-based course
designed to take about 1 1/2 hours to complete.

Join this class. <http://www.tblc.org/ws_join.php?ws=906> 

**Know someone who might be interested in this course? Please forward
this email!**

 

View the complete list of TBLC workshops.
<http://www.tblc.org/training/>  

 

 

 

To stop receiving workshop announcements and unsubscribe from the TBLC
workshops list, please click here
<http://lists.tblc.org/mailman/listinfo/workshop-schedule> , scroll to
the bottom of the page and enter your email address. 

 	
 
 
________________________________

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.tblc.org/pipermail/workshop-schedule/attachments/20090624/8e9414fa/attachment-0001.html 
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 42428 bytes
Desc: multiculture3914130_thb.jpg
Url : http://lists.tblc.org/pipermail/workshop-schedule/attachments/20090624/8e9414fa/attachment-0001.jpe