[TBLC-Workshops] CONFLICT in a Peaceful Workplace Workshop @ TBLC - 2-9-2010 - 9:00 - 4:00

[Vikki McLean]

TBLC Workshop Announcement 

CONFLICT in a Peaceful Workplace

What do you do when a customer or employee gets in your face or in your
space? How do you react...or do you run and hide from it? 

Difficult situations happen! Many of us try to avoid it, some fight with
it, some seem to enjoy it and others seem to handle it with tact and
skill. Why?

The Conflict in a Peaceful Workplace Workshop explores our dealings with
other people by defining the source of the conflict and difficulty,
(hint: it's not usually the person, it's their behavior) analyzing it
and then using a step by step approach to resolve it once and for all.
What is the secret to handling situations with difficult people while
maintaining your composure and professionalism? How can we
de-emotionalize ourselves to the situations so that we don't get caught
up in them? Relieving the stresses of these conflicts may be easier than
you have ever believed!

If you don't like to be yelled at by other people, you'll really enjoy
this fun and interactive program. 

Participants will learn and begin to master:

*	The ability to focus on the problem and not the "drama" and
emotion of the difficult situation 
*	The one question to ask to STOP most situations of disagreement 
*	Using the formula E+R=O to control their "reaction awareness",
and to help the other person to step out of the emotion 
*	The steps of listening for and understanding the reasons behind
the conflict to help bring the person down from their anger 
*	Their personal boundaries for what they will allow others to say
and do in a disagreement or conflict event 
*	Using a Personality Profile as a tool to predict the actions and
behaviors of people that are angry, upset and unhappy 
*	The conflict inside of themselves in dealing with conflict with
others 
*	Three techniques to STOP taking things personally and to stay
composed 

Register Here <http://www.tblc.org/ws_join.php?ws=973> 

 

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